SHIPPING & POLICES

Thank you for visiting Gray Chenier. Following are the terms and conditions that constitute our Shipping Policy.

Gray Chenier is a couture fashion house; Meaning some of our items are made to order. The turnaround times may vary, depending on what it is you order. We source our one of a kind material’s from all around the world. We take pride in creating exceptional clothing; using some of the highest quality materials available. All leather’s are from a privately owned factory in Italy!

If have any questions regarding you order, please contact us!

SALES :

HAVE A QUESTION BEFORE YOU ORDER?

INFOFORMATION :

PROSESSING TIMELINE

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery options will be calculated and displayed at the time of check out. We offer shipping services with UPS and USPS. International shipping rates will apply; if you are ordering from outside of the USA.

SHIPPING CONFORMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active as soon as your time package is shipped! All fees imposed during or after shipping; are the responsibility of the customer (tariffs, taxes, etc.).

LOST OR DAMAGED PACKAGES

If you received your order damaged or experience a lost package. Please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim. If you need assistance; please contact us, as we are dedicated to customers.

RETURN POLICY

Gray Chenier does accept returns within 30 days of your purchase. Custom couture items that are made with specific measurements are non refundable. Any items returned must be in its original packaging with the tags in tact. Once we receive your item (s) and they are inspected, you will be emailed promptly with a resolution.

NEED TO RETRUN AN ITEM?

Please return all items to:

GRAYCHENIER
PO BOX 99143
RALEIGH, NORTH CAROLINA 27615
USA

POLICES & SHIPPING